27 June 2026 · 4 min read
How to claim compensation from Royal Mail, Evri and DPD
Lost, damaged or late? Here is exactly how to claim with each big UK courier.
Royal Mail
Online form at royalmail.com/claim. Lost items: 10 working days wait. Compensation: up to £20 standard, more with paid insurance. Refund: 30 days.
Evri
Chat-only via help centre. Lost: 10 working days. Damaged: 14 days from delivery. Standard cover: £20. Refund: 14–28 days.
DPD
App or phone. Lost: 5 working days. Damaged: 14 days. Standard cover: £50. Refund: 14 days.
FAQ
Can I claim if I am the recipient?
Generally no — only the sender can raise a claim. Ask the seller to do it.
What evidence do I need?
Proof of value (receipt or screenshot), photos of damage and packaging, and the tracking number.
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