Help
HOW CAN WE HELP?
Common questions first. Can't find an answer? Drop us a line below.
How long does delivery take?+
Most Wayspost deliveries arrive the same day or next day depending on driver availability on your route.
Are my belongings insured?+
Yes — every Wayspost delivery is covered by Goods-in-Transit insurance up to £10,000 from collection until signed handover.
What can't I send?+
Hazardous goods, live animals, illegal items, and anything on Royal Mail's prohibited list. See our item guidelines for the full list.
How do I cancel a booking?+
Open the booking from your dashboard and use the Cancel option. Bookings cancelled before a driver claims them are fully refunded.
When do drivers get paid?+
Earnings land in your UK bank account every Thursday for the previous week's completed deliveries.
What if my item is damaged?+
Open a dispute from the booking page. Our team reviews evidence within one business day and the insurance covers approved claims.