Terms of service

These Terms govern your access to and use of Wayspost, a marketplace operated by Wayspost Ltd ("Wayspost", "we"). By creating an account or booking a delivery, you agree to be bound by them.

1. The service

Wayspost connects senders ("Customers") with independent UK drivers ("Drivers") for the transportation of personal items. Wayspost is a technology platform; we do not operate vehicles or employ drivers.

2. Accounts

You must be 18 or older and capable of forming a binding contract under the laws of England and Wales. You're responsible for keeping your credentials secure.

3. Bookings & payment

• Quoted prices include VAT where applicable.
• Payment is captured by Stripe at booking; we release driver earnings after successful delivery.
• Cancellations before a Driver accepts a job are refunded in full. After acceptance, a £4 service fee may be retained.

4. Prohibited items

You may not send hazardous materials, perishables requiring refrigeration, live animals, weapons, controlled substances, currency or any item prohibited by UK law or Royal Mail's restricted list.

5. Insurance & liability

Goods are insured up to £10,000 per booking during transit. Wayspost's aggregate liability for any claim is limited to the lower of the insured value or the fees paid in the prior 12 months.

6. Disputes

Open a dispute from the booking page within 48 hours of delivery. Our team will review and resolve within five business days.

7. Termination

We may suspend or terminate accounts that breach these Terms or applicable law.

8. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

9. Contact

Questions? Email legal@wayspost.com.